Omantel continues to develop tangible ICV through training, Omanisation of the workforce, enhancing data privacy and protection, infrastructure integration, and leading the digital ecosystem's evolution.

Moreover, our Corporate Social Responsibility (CSR) mission aims to enable the Omani society by building a digitally competent and connected community, and contributing to the sustainable development of Oman. To this end, we focus on four distinct CSR areas. The table below presents the overall CSR spend during the year 2025.

CSR Pillar	Number of initiatives	Amount spent (X)	%
Community well-being	11	420,424	55.74
Education	8	192,115	25.94
Environment	3	109,800	14.64
Entrepreneurship	3	27,661	3.69
Total	25	750,000	100

The Human Capital and Organisational Capability chapter of this report on pages 34 - 39 presents more information on the value created for and through our employees.

Community-oriented programs

• 11 years of partnership with Dar Al Atta’a, supporting vulnerable communities through a house maintenance initiative that has improved 253 homes since 2014, including the renovation of 21 houses and the reconstruction of one home in urgent need in 2025.
• Funding the development of an AI-powered cancer diagnosis tool in collaboration with the Oman Cancer Association (OCA).
• Funding the establishment of a dedicated hotline aimed at fostering a community free from HIV, AIDS, and drug abuse.
• Conducted an Artificial Intelligence training programme for 15 visually impaired individuals, supporting inclusive access to digital skills and opportunities for learning, independence, and professional growth.
• Implemented the Digital Hero Initiative: Minecraft during Khareef Dhofar, benefiting 2,400 children with exposure to programming and digital skills.
• Initiated the Omani Landmarks Museum project, featuring 3D-printed artificial coral reefs inspired by iconic Omani landmarks to support marine habitat restoration.

Governance Integrity

Governance integrity is a foundational pillar of Omantel’s sustainability framework and underpins the Company’s commitment to ethical conduct, transparency, and accountability across all operations. Robust governance structures, supported by comprehensive policies and internal controls, ensure that Omantel operates responsibly, manages risk effectively, and maintains the trust of its stakeholders.

Oversight is provided by the Board of Directors, supported by specialised Board committees, which collectively ensure compliance with applicable laws and regulations, effective risk management, and alignment between governance practices and long-term strategic objectives. A strong Enterprise Risk Management (ERM) framework is embedded across the organisation, enabling the identification, assessment, and management of financial, operational, regulatory, cybersecurity, and sustainability-related risks.

• Strengthened governance framework through Anti-Bribery & Corruption, Human Rights, and Online Child Protection policies.
• Enhanced data privacy and cybersecurity, with zero substantiated complaints and alignment with Oman’s Personal Data Protection Law.
• Upgraded to ISO 27001:2022 and maintained ISO 27701 certification for privacy information management.
• Strengthened supply chain governance, including updated ICV procedures, X 177.18 Mn. spent on local suppliers and SMEs, and a new Third-Party Code of Conduct.
• Introduced ESG screening for suppliers, with 20% assessed through a new ESG questionnaire.
• Reinforced ethics culture through a Company-wide ethics awareness campaign and high employee compliance with Code of Conduct declarations.
• Enhanced ESG transparency, including Omantel’s first CDP disclosure and exploration of IFRS S1 and S2 alignment.